Compliance Promotion System

MIXI Group has established a common Code of Ethics for all Group companies, in which the importance of compliance is emphasized. The content of the Code is made known to all officers and employees through information systems and education. In addition, we provide our officers and employees with e-learning programs on laws, regulations, and rules that are related to the execution of the Group’s business operations to improve their knowledge of laws and regulations and to raise their awareness of compliance-related issues.

We have also established an internal reporting system with a third party in order to check and prevent misconduct, including violations of laws, regulations, and the Articles of Incorporation. In addition, we have a system in place to eliminate antisocial forces from the Group’s business.

The Compliance Department has been established as a specialized section to promote comprehensive compliance-related measures and to appropriately address individual compliance-related issues associated with business promotion.

Fair Business Practices

The Group’s Code of Ethics demands fair business practices, clearly stating the prohibition of profit sharing with antisocial forces, unfair competition with business partners, bribes, and similar misconduct.

Prevention of Bribery

In its Anti-Bribery Policy, MIXI group is committed to appropriately establish and operate an anti-bribery system and to comply with relevant laws and regulations without taking any part in bribery.

Click here for our Anti-Bribery Policy.

Internal Reporting System

MIXI has a point of contact to receive reports and consultations for the purpose of early detection of the occurrence or potential of violations of laws and regulations or internal misconduct that may hinder the continuous and stable development of MIXI and its Group companies, and to prevent or correct the occurrence of such violations of laws and regulations.
The privacy of the reporter and other concerned parties, as well as the content of the report are kept strictly confidential, and appropriate measures are taken to ensure that the reporter is not subjected to unfair treatment, such as a negative change in their work environment or dismissal.

Point of contact and users
Users: officers, full-time employees, contract employees, temporary workers, part-time employees, and retired employees* of MIXI or its Group companies; officers, employees, and retired employees of business partners of MIXI or its Group companies; and employees of specific contracted services to which MIXI or its Group companies outsourced their operations.
Main internal control department: Compliance Department
Reporting to: outside attorneys and dedicated web reporting contacts (both of which can be anonymous)

Note: ”Retired employees” means (a) those who were officers (directors, ASB members, etc.), permanent employees, contract employees, part-time employees, and other employees within one year prior to the date of their report, (b) those who were temporary workers providing services to MIXI Group or our business partners within one year prior to the date of their report, and (c) employees of specific contracted services to which MIXI or its Group companies outsourced their operations within one year prior to the date of their report.

Supported Processes
Upon receipt of a report or consultation, the recipient of the report, etc. (designated outside attorney or outsourced contact person) will report the content of the report to the Chief General Manager of the Compliance Department. The Chief General Manager of the Compliance Department, in consultation with the reception desk, determines whether or not an investigation is necessary and, if necessary, establishes an investigation team. In conducting investigations, efforts will be made to ensure fairness by, for example, excluding from the investigation team persons who are involved in the content of the report. Based on the results of the investigation and related activities, necessary countermeasures and measures to prevent reoccurrence will be determined and implemented. The status of internal reports is reported to the Board of Directors by the Chief General Manager of the Compliance Department and the investigation team.

Operational Results
The number of consultations and reports is as follows. Trends by fiscal year are also available in our ESG data.

Number of consultations and reports for FY2026: 7

Initiatives to Promote the Use of the Internal Reporting System
In order to enhance the effectiveness of the internal reporting system and to create an environment in which individuals can use the system with confidence, the Group is continuously enforcing the following efforts.
Ensuring that all employees throughout MIXI are aware of our policies and procedures:
The outline of the system, contact information, and reporter protection mechanisms appear in regular announcements made via company-wide email and internal chat channels to raise awareness.

Education and training:
Compliance training for all employees (e.g., e-learning) addresses how to use the internal reporting system and the concept of whistleblower protection, in order to promote understanding of the system.

Establishment and dissemination of Business Conduct Guidelines:
MIXI has established the MIXI Group Business Conduct Guidelines, the Group’s code of conduct, and uses it to disseminate information on the internal reporting point of contact and an overview of the system.

Harassment Consultation Service

We have established an internal contact desk staffed by personnel and labor relations staff, as well as an external contact desk staffed by lawyers to handle cases of harassment at MIXI and our Group companies. In addition to officers and employees of MIXI and our Group companies, independent contractors as well as officers and employees of companies we do business with are also eligible to use this contact desk.

In addition to the above point of contact, we have also established a general consultation desk to receive consultations (including complaints) regarding harassment, the workplace environment, mental health, and other general personnel and labor issues.

Both of these consultation services are provided while ensuring the privacy of users / related parties is strictly protected, the details of consultations remain confidential, and that the users will not be treated unfairly.